Frequently Asked Questions - Goel Equipments

WHAT IS THE MAXIMUM OPERATING TEMPERATURE FOR BOROSILICATE GLASS?

The maximum temperature for using borosilicate glass is between 50 and 300 degrees Celsius.

WHAT IS THE PERMITTED OPERATING PRESSURE FOR A GLASS PIPELINE AND VESSEL?

Please refer to the chart below for different conditions

WHAT TYPES OF BOROSILICATE GLASS EQUIPMENT DO YOU SUPPLY?

We supply a wide variety of borosilicate glass equipment, such as reactors, fermenters, columns, heat exchangers, and more. For a complete listing, please see our Products page.

DO YOU PROVIDE CUSTOM SOLUTIONS FOR SPECIFIC INDUSTRY NEEDS?

Yes, we specialize in offering customized solutions based on our clients' individual needs. Our team of professionals will collaborate with you to design and build equipment that matches your specific requirements.

WHAT IS INCLUDED IN YOUR TURNKEY PROJECT SERVICE?

Our turnkey projects cover everything from design and engineering to procurement, installation, and commissioning. We handle every area of the project to provide our clients with a seamless and hassle-free experience.

CAN YOU HELP WITH EQUIPMENT QUALIFICATION AND VALIDATION FOR PHARMACEUTICAL APPLICATIONS?

Yes, we have years of expertise in the pharmaceutical business and can help with equipment certification, including Installation certification (IQ) and Operational Qualification (OQ), to assure regulatory compliance.

DDO YOU OFFER AFTER-SALE SUPPORT AND MAINTENANCE SERVICES?

Yes, we provide extensive after-sales support, including maintenance and spare parts availability, to ensure your equipment's continuous performance and lifetime.

How Do I Request Technical Assistance or Troubleshooting Support?

Contacting our specialized customer support team is an easy way to request technical assistance or troubleshooting support. We are available to help you with any questions or concerns you may have.

ARE YOUR PRODUCTS IN COMPLIANCE WITH INDUSTRY STANDARDS AND REGULATIONS?

Yes, all of our products are manufactured to the highest quality standards and adhere to applicable industry norms and requirements. We prioritize safety, dependability, and compliance in everything we do.

CAN I GET A QUOTE OR INQUIRE ABOUT PRICES FOR SPECIFIC PRODUCTS OR PROJECTS?

Certainly, you can obtain a quote or inquire about pricing for any of our products or services by using the contact form on our website or contacting our sales department directly. We are here to assist you with the information you require.

WHAT IS BOROSILICATE GLASS AND HOW IS IT USED IN LABORATORY EQUIPMENT?

Borosilicate glass is noted for its great resistance to heat, chemicals, and thermal shock. It's widely used in laboratory equipment due to its durability, transparency, and capacity to tolerate extreme circumstances.

WHAT IS THE USUAL LEAD TIME FOR ORDERING AND RECEIVING EQUIPMENT?

The lead time for purchasing and receiving equipment varies according to product availability, customization requests, and delivery difficulties. Our sales staff can offer you with an estimated lead time based on your specific needs.

DO YOU PROVIDE INTERNATIONAL SHIPMENT FOR YOUR PRODUCTS?

Yes, we send our items internationally to service consumers all around the world. Regardless of your location, our logistics experts will ensure that your equipment arrives securely.

ARE YOUR PRODUCTS WARRANTY-COVERED?

Yes, all of our items come with a warranty to assure quality and client satisfaction. We provide a 12-month warranty from the date of installation or 15 months from the date of supply, whichever comes first, against any manufacturing defects.

CAN YOU HELP WITH INSTALLATION AND SETUP AT OUR FACILITY?

Yes, we provide installation and setup services at our customers' premises to ensure that our equipment is properly integrated and functional. Our skilled specialists will handle the entire installation process from start to finish.

DO YOU SHIP INTERNATIONALLY, AND IF SO, TO WHAT COUNTRIES?

Yes, we ship internationally. We sell to a variety of nations throughout the world, meeting the global need for borosilicate glass equipment and turnkey solutions.

WHAT ARE THE SHIPPING OPTIONS FOR INTERNATIONAL ORDERS?

We provide a variety of shipping choices for foreign orders, including air freight, sea freight, and expedited shipping services. Our logistics staff will work with you to establish the optimal shipping method depending on your individual needs.

WHAT ARE THE TERMS OF PAYMENT FOR INTERNATIONAL ORDERS?

For overseas orders, we normally accept wire transfers and online payment systems. Our sales team will offer you comprehensive information on payment terms and methods.

DO YOU HELP WITH EXPORT DOCUMENTATION AND CUSTOMS CLEARANCE?

Yes, we provide full export documentation as well as customs clearance support to ensure that our items move smoothly across foreign borders. Our team will make certain that the relevant documentation is completed precisely and swiftly.

CAN YOU MEET SPECIFIC PACKAGING AND LABELING REQUIREMENTS FOR INTERNATIONAL SHIPPING?

Yes, we can meet specific packing and labeling needs for foreign shipments to ensure compliance with regulatory standards and safe transit. Our experts will work with you to satisfy your packaging and labeling requirements.

WHAT IS THE STANDARD LEAD TIME FOR INTERNATIONAL ORDERS?

The lead time for foreign orders can vary depending on product availability, customization requests, and shipment difficulties. However, because the majority of standard products are in stock, we can estimate an average lead time of 4-6 weeks for every overseas order. Based on the specifics of your order and destination, our sales team can estimate the lead time.

HOW DO YOU DEAL WITH PRODUCT WARRANTIES AND SUPPORT FOR INTERNATIONAL CUSTOMERS?

We extend our regular product warranties and provide after-sales support.